Archive for August, 2016

Anyone in business knows the old saying: “The customer is always right.” It is an often-used phrase, sometimes used tongue-in-cheek. This old saying shows just how central the customer experience has always been to businesses. But recent online commentary suggests that now, more than ever, businesses need to really focus on customer experience.

Senior business executives are finally realising that superior customer service will differentiate them from their competitors. This year … Read more »

Every 5 years the Australian Bureau of Statistics collects information about the population by way of the census. The census is vital for planning and improving services and infrastructure to Australia’s rapidly growing population. But information revealed by demographers can also be very useful for businesses of all sizes.

We recently attended the … Read more »